Writing to the assistant

The composer is the rounded box at the bottom of a chat. Your words use its whole width; its buttons sit inside it: a + on the left, the microphone and the send button on the right. When what you write runs to more lines, the box grows upwards and the buttons move to a row along its bottom edge. Write as you would to a colleague, then send.

Suggestions above the composer

One row of buttons can sit above the composer, and it follows one rule:

• Before your first message, the streamline's starters (Set up a streamline, Open a PO). A starter either sends at once or fills the composer for you to finish.
• After it, the next steps for where the job stands, set up by whoever configured the streamline: Card on the terminal and Cash $5,225.88 while a balance is owed, Submit the sale once it's paid, Check approval while a manager is deciding. They follow the data, not the conversation: when the ticket changes (even from a button, or a manager deciding elsewhere) the row changes with it, and it stays put while nothing has changed.
• Some suggestions fill the composer with blanks for you to complete (Find the customer, Counter at…), some send at once, one may open the scanner, and some do the step directly (Cash $…, Open PO-7781). Anything that records money, decides or closes still shows its confirmation card first.
• The row hides while the assistant is working, while a confirmation card or secure form is waiting for you, and once the job is done; it dims while you type.
• A personal streamline can have Let the model suggest switched on: when no set-up suggestion applies, the assistant proposes up to three short things you might say next, on your own model key. A tap sends them as your words.
• One row only. What doesn't fit is left out rather than wrapped onto a second row.
• Quick phrases are never there: they stay in the composer's + menu.

Quick phrases

If the streamline has quick phrases, the button at the left of the composer (a clock with a circular arrow) has Quick Phrases. It opens a menu of things people in that department commonly say, grouped by stage of the job (Customer, Items, Price, Payment, Finish in the demo's Register). New staff learn the job from it.

Picking a phrase does one of three things:

• puts the phrase in the composer for you to finish, with the cursor where your part goes;
• sends it at once (Submit the sale);
• or runs a step directly, with no assistant reply needed, and shows Called directly — no model in the step's details.

Files, scans and your voice

The + holds Attach (photos, files, the camera) and Scan, each only where the streamline turns it on; press and hold Scan to start in another scan mode. Files and waiting scans show inside the composer, above your words. The microphone sits beside the send button. See Attaching files (ST-6), Scanning barcodes and QR codes (AS-6) and Talking and listening (AS-7).

The card-details warning

If what you typed looks like a card number or a social security number, the app stops and asks: This looks like card or ID details. Remove it takes it out. Send anyway sends it, for something that only looks like a card number, such as a long product code. Secrets belong in a secure form, never in a chat. See Secure forms and secure views (AS-3).

After you send

Your message appears at once and the composer clears. A very long message shows a character count as it nears the limit, and cannot be sent past it. Under your latest message:

• Delivered: your message has been accepted for the assistant.
• Read: the assistant has started on it. Three dots show it is working, with a caption such as Searching inventory… while it uses a tool.

Its reply then appears in place of the dots. If your message could not be sent, it shows Not delivered · Try again in red. Tap it to send again. Nothing is held back to send later. See Offline (TS-4).