---
id: TS-5
title: Questions
group: Troubleshooting
summary: Short answers to the questions people ask most
keywords: [faq, questions, help, support, cost, history, devices, security]
---

## Can the assistant do something without me?

Not anything that cannot be undone. Those steps stop at a confirmation card until you tap. It also works only while you are in a chat. See Confirmation cards (AS-2).

## Does the AI see my customers' card numbers?

No. Card and ID numbers go through secure forms or the payment processor's own page, straight to your organization. See What is sent, and what never is (PR-2).

## Why can't I see a streamline my colleague has?

Streamlines follow job roles. If you need one, ask your manager.

## Why does one streamline only work at the store?

It is *On site only*. See On site only streamlines (PR-4).

## Can I continue a chat on another device?

Organization chats belong to one device while you work in them; start a new chat on the other device. On this device (free), chats stay on the device they were made on.

## Can I ask a question in a finished chat?

No. A finished chat is read-only, so its record stays exactly as the job ended. Start a new chat.

## Where did a chat go?

Finished chats are hidden: choose **Show Finished Chats** in the streamline's menu (touch and hold its row; on the Mac, **Show finished** under **Chats** beside its card), or search, which includes them. Archived and deleted chats are gone from the list, and organization chats older than your organization's keeping period are removed from the device.

## Who pays for the AI?

In an organization, the organization. On this device (free), you, on your own Anthropic account.

## Who can read my chats?

In an organization, your organization can: they are its business records. On this device (free), only you; they never reach our servers.

## Is there app lock?

Not yet. Use your device's own passcode, Face ID or Touch ID.

## How do I get help?

Your organization's support line is under **Help** in **Settings → Accounts**. For a problem with one chat, use **Copy Chat Reference** in its menu and pass it on; **Report an Issue** asks whether it is about the app or your organization's streamlines.